Regular delivery items are shipped by USPS on business days (Monday to Friday) excluding holidays
We ship Fedex for Express delivery.
Domestic orders require a verified U.S. billing address, we do not ship to freight forwarder addresses.
Once your credit card is authorized, you will receive a confirmation email from us. Orders are processed in 2-4 business days. Once processed you will receive your order within 3-10 business days.
All orders received after 2pm EST will be processed the following day, this is inclusive of overnight orders.
Weekend delivery is available via special requests via FedEx.
Please be sure to double check your billing and shipping address when placing an order. AWAVEAWAKE is unable to reroute packages.
AWAVEAWAKE is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
Ground - $10.00
2nd Day - $25.00
Overnight - $45.00
*2nd Day and Overnight orders must be placed before 2pm to guarantee same day shipping
SHIPPING TO CANADA
*Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The carrier will contact you directly requesting payment upon your order's arrival through customs, AWAVEAWAKE is not responsible for these charges.
If you are not completely satisfied with your AWAVEAWAKE purchase, we will accept it back for an exchange or store credit
Domestic and International orders are eligible for return at the expense of the sender
Returns are accepted for eligible items within 7 days of receiving delivery. We will accept returns on merchandise that are unworn, unwashed, with the tags intact.
AWAVEAWAKE reserves the right to refuse a return if the merchandise does not meet the return policy requirements.
RETURN ONLINE ORDERS
For all returns or exchanges, please email us at firstname.lastname@example.org within 7 days of receiving to determine eligibility of return. We require that all merchandise be returned within 14 days of your order date.
Exchanges/store credit are processed within 7 days of receiving the merchandise back from you. You will receive a confirmation by email once your exchanges/credits are processed. Refunds will be credited to the original card used to purchase.
We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise other than color variation that may often occur given the natural dye process and potential related markings that regularly occur due to our process.
AWAVEAWAKE is not responsible for the refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
To exchange an item, please email your request to email@example.com within 7 days of receiving delivery and we will get back to you as to availability.
Exchange requests will be shipped upon availability. You will receive a confirmation email with tracking upon dispatch. An additional shipping fee will be charged to the credit card that was used for your original purchase.